Course curriculum

  • 1

    Chapter 1

    • Active Duty

    • Definition

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    • What do you do?

    • Let's look at yourself when on duty:

    • 'Doing your own thing' when on duty

    • Location

    • What determines your location when you are on duty?

    • So what should you be doing?

    • How do you balance ....

    • Your Position Description

    • Relationships - the key to good boarding

    • Building the relationship

    • What you need to do

    • Therapeutic Eavesdropping!

    • The Duty of Care Involved

    • Being Active - The McDonalds Rule

    • What are you going to do: stop, start continue

    • End of Unit Quiz